(Notice) Indian Railways Integrated 139 Helpline 2020
(Notice) Indian Railways 139 Helpline 2020
Indian Railway announces one integrated Helpline number “139” for any help, enquiry and grievances redressal during travel
To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated railway helplines into single number 139 for the passengers for quick grievance redressal and enquiry during their journey. As the new helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.
Menu of 139 Helpline (IVRS) is as under:
For security & medical assistance, passenger has to press 1, which connects immediately to a call center executive
For enquiry, passenger has to press 2 and in the sub menu, information regarding pnr status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheelchair booking, meal booking can be obtained.
For catering complaints, passenger has to press 3
For general complaints, passenger has to press 4
For vigilance related complaints, passenger has to press 5
For queries during accident, passenger has to press 6
For status of complaints, passenger has to press 9
For talking to call center executive, passenger has to press *