Special Facilities
Special Facilities
Online Advance Rail Reservation through www.irctc.co.in
The process of booking an E-Ticket is easy and convenient. Registration on the website is free. For any assistance/ query about e-tickets, please send an e- mail to care@irctc.co.in or talk to the customer care executive at helpline number 011-39340000.
Travel on SMS
E-Ticketing by IRCTC is helpful in protecting environment by saving paper. E-ticket holders are now permitted to travel without printout of ticket and can travel with SMS sent by IRCTC alongwith valid Photo ID proof in original.
E-ticketing is also helpful in saving environment by controlling pollution as people do not have to travel to Rail Reservation Offices to buy tickets. E-Tickets can be booked from the comfort of homes and offi ces. This not only saves air pollution but also Noise pollution.
Procedure of Booking E-Ticket
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Customer should register in the www.irctc.co.in website to book tickets. Registration is free.
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Before registration, customer should go through the “Terms and Conditions” which are available in the website.
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Customer is allowed to register only one user ID with correct details of e-mail, mobile no., etc.
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Full fare tickets including Tatkal, Child tickets, tickets for physically challenged persons and senior citizens at concessional rates can be booked through the website. E-tickets can be booked for journey between any two stations on the route of the train including originating station and destination.
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When ticket is successfully booked an SMS will be sent to the customer detailing the PNR, ticket status, fare charged etc.
During the journey even if one passenger booked on an e-ticket presents any of the ten Identity Cards mentioned below in original, the same is accepted as proof of identity:
1. Voter Identity Card issued by Election Commission of
India,
2. Passport,
3. PAN Card, issued by Income Tax Department of India,
4. Driving License issued by RTO,
5. Photo Identity Card issued by Central/State Governments,
6. Student Identity Card with photograph issued by recognized school/college for
their students,
7. Nationalized Bank passbook with photograph,
8. Credit Card issued by Bank with laminated photograph as a proof of identity
and
9. Unique Identifi cation Card ‘Aadhar’ issued by Govt. of India
10. Photo identity cards having serial number issued by Public Sector
Undertakings of State/Central Government, District Administrations, Municipal
bodies and Panchayat Administrations.
It will be the responsibility of the passenger carrying any one proof of identifications mentioned above that the other passengers booked on the e-tickets are bonafi de passengers and are not travelling on someone else’s name. If none of the passengers is carrying any proof of Identity as mentioned above, all the passengers will be treated as travelling without ticket and shall be charged accordingly. If the passengers fail to carry the Electronic Reservation Slip (ERS)/SMS sent by IRCTC containing journey details, a penalty of Rs.50/- will be imposed by the Ticket Checking Staff.
Timings for Internet Reservation
Tickets on Internet can be booked from 00:30 hrs to 23:30 hrs on all days.
Service Charge for E-ticket:
Service charge of Rs.20/- for Second/Sleeper Class and Rs.40/- in case of all other higher classes (1AC, 2AC, 3AC, CC, 3E, FC) per e-ticket is applicable, irrespective of the number of passengers (maximum six) booked on an e-ticket. Service Tax is extra.
Payment for booking E-tickets:
• Payment can be made by using all Master/Visa /Amex cards.
• Account holders of major banks viz. State Bank of India, PNB, Indian Bank,
ICICI, HDFC, etc. can also use Net Banking/ Debit Cards facility for making
payments for tickets booked through internet.
• Customers can also use various Cash Cards for making payments.
• Payment can also be made through IMPS (Immediate Payment Service) provided by
National Payments Corporation of India.
In E-ticketing scheme, passengers get their reservation booked through internet while sitting at home and occupy their reserved seat on the basis of Electronic Reservation slip (ERS) taken out from their own computer or SMS sent by IRCTC/Railways along with the original Identity Card.
E-Tickets can now be booked using mobile phone also through IRCTC mobile website www.irctc.co.in/mobile.
Precautions while Buying e-tickets from Authorised Agents
• Demand a receipt from the e-ticketing agent for the payment
made for booking ticket.
• Ensure that the Agent has valid Authorisation Certifi cate issued by
respective Principal Agent. List of authorised agents is also available on Home
Page of www.irctc.co.in under ‘Agents’ section.
Courtesy: Indian Railway