(News) Consumer Forum Fine on IRCTC For not Refunding Fare

Consumer forum directs IRCTC to pay R 25,000 for not refunding fare, ticket booked nearly three years ago

IRCTC has been directed by a consumer forum here to pay Rs. 25,000 as compensation to a passenger for not refunding fare of his unused wait-listed tickets booked nearly three years ago. The New Delhi District Consumer Disputes Redressal Forum noted in its order that non-refund of fare of unused tickets after nearly three years of having applied for refund shows "total collapse of the efficiency of Railways".

"In the present case, the Ticket Deposit Receipt was issued on November 12, 2010, for the refund applied on November 12, 2010, and till now, at the time of argument, the complainant has not been returned the fare. This shows the total collapse of the efficiency of Railways for refund of unused tickets.

"The complainant shows he was informed by Railways that there was no seat available as chart has been prepared. The reply (of IRCTC) shows a different story. It states tickets were confirmed after preparation of the chart...

"All this clearly establishes harassment suffered by the complainant along with others due to unfair service of Railways. We hold the opposite party guilty of deficiency and direct to pay compensation of Rs. 25,000 to the complainant inclusive of value of the ticket, compensation and litigation expenses," the bench presided by C K Chaturvedi said.

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Courtesy : Daily Bhaskar