Improvement in Indian Railways customer related services

Indian Railways has always strived to improve its customer related services and the continued drive has resulted in their gradual improvement. The success of e-booking of tickets has surpassed all expectations and provided a convenient means to our customers to interface with the Railways from the comfort of their homes and offices.

The train movements can also be tracked online to find the exact location and running. Besides, 51 Jan-Ahaar outlets for sale of Janta Meals have been set up; 48 passenger escalators have been commissioned at railway stations and 61 more are being installed; air-conditioned EMU services will commence in Mumbai area by July 2014; and Passenger Information Display System in important trains to indicate the next station and expected arrival time is being provided.

The scheme for upgradation of passengers introduced in the year 2006 is proposed to be extended to second class sitting, AC Chair car and Executive chair car passengers. This will facilitate utilisation of vacant accommodation in the higher classes and optimise demand satisfaction in the lower classes.

Courtesy : PIB